W&L Mail Service, Inc. has a chief operations officer, supported by a back-office staff of 7, who oversee all operations as well as managing the Area supervisors , and driver managers who have a geographic or service type span of control. This uniquely enables W&L to respond quickly on a 24/7 basis to any Postal Service last minute changes or requirements, as well as manage peak time operations without issue.

We also have a financial manager who interfaces with Postal Service employees regarding financial matters relative to extra service and driver delays in addition to our overall financial responsibilities. There is one person who handles late slip processing and submission and another who is our technical resource to handling our Electronic Monitoring application and its database.

We use Loadtrek ELD and TMS to monitor service performance and on time performance. Loadtrek, direct local supervision and feedback from our customer help us to monitor the service performance of each employee. This information is reviewed on a regular basis and any issues are addressed immediately.

We maintain staffing levels necessary to meet current and unexpected trips. We have supervisors in place to manage our drivers and make necessary adjustments if needed. We maintain a driver pool of regular drivers as well as on call drivers.

The trucks we will use are in the current fleet. The average MPG for the trucks is 6.75. Our stated MPG in the bid is based on USPS trip miles.

W&L has a Safety Plan established that includes driver training. We use Samsara foward and driver facing cameras. We utilize resources provided by our insurance carrier along with outside vendors to keep our employees properly trained.

We use Penske roadside breakdown service as well as other local vendors. We maintain several active spare units and have access to Penske, Ryder and Idealease for emergency needs. Dispatch will manage breakdowns as they occur by updating the TANS and by coordinating with the driver and vendor.